No Surprises, Just Smarter ERP

1. Scope of Services

We offer professional services related to the Odoo ERP system, including:

• Implementation: Installation, configuration, and deployment of Odoo modules tailored to your business.
• Upgradation: Migration of your current Odoo system to the latest version while preserving data integrity.
• Maintenance: Ongoing technical support, bug fixes, security patching, and performance monitoring.
• Customization: Development of custom modules, workflows, and features as per business requirements.

All services are provided on a subscription or project-based package as selected by the Client.

2. Engagement Models

Our packages may include:

• Fixed Scope Projects: With clearly defined deliverables and timelines.
• Monthly Retainers: For ongoing support and enhancements.
• Hourly Customization Plans: For ad hoc custom development.

A detailed proposal or scope document will be shared and signed off before any engagement begins.

3. Client Responsibilities

Clients must:

• Provide timely access to necessary systems, documentation, and personnel.
• Respond to queries and feedback requests within reasonable timelines.
• Ensure all third-party dependencies are properly licensed and provided.

Delays due to the client's inaction may affect delivery timelines.

4. Payment Terms

• All fees are to be paid in accordance with the pricing and milestones outlined in the respective plan or proposal.
• Late payments beyond 7 days of the due date may result in service suspension.
• Customization work may require an upfront deposit or full prepayment based on scope.

5. Service Level Agreement (SLA)

• Support response time: Within [e.g., 4–8 business hours].
• Issue resolution: Based on priority and complexity.
• Emergency downtime response: Within 2 hours during business days.

SLA coverage and hours of support may vary by selected package.

6. Customization & Third-party Modules

• Custom modules are developed specifically for your business needs and are owned/licensed as per the signed agreement.
• We are not liable for issues caused by third-party modules or external changes unless otherwise covered under a maintenance agreement.

7. Data & Confidentiality

• We handle all client data with strict confidentiality.
• Access to production data is restricted and encrypted wherever applicable.
• Clients are responsible for regular data backups unless covered under a maintenance agreement.

8. Termination

Either party may terminate the agreement with 30 days' notice. Upon termination:

• Outstanding dues must be cleared within 15 days.
• All work-in-progress will be handed over after final payment.
• Access to our systems and services will be revoked after termination.

9. Limitation of Liability

We shall not be liable for indirect, incidental, or consequential damages, including but not limited to loss of data, revenue, or business, arising from the use of our services.

10. Governing Law

This Agreement shall be governed by and interpreted in accordance with the laws of [Your Country/State]. Any disputes arising out of this Agreement will be subject to the jurisdiction of courts located in [City, Country].

11. Modifications

We reserve the right to update these Terms & Conditions from time to time. Continued use of our services constitutes acceptance of those changes.